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Symantec Survey Reveals Online File Sharing Poses Great Security Risks to SMBs

As Online File Sharing Solutions Gain Popularity in Business,
SMBs Risk Security Breaches and Data Loss

SYDNEY, Australia. – June 20, 2012 – Symantec Corp. (Nasdaq: SYMC) today announced that as online file sharing becomes increasingly common as a business practice, small- and medium-sized businesses (SMBs) are more at risk than ever before, according to the findings of its 2011 SMB File Sharing Survey. The survey revealed that SMB employees are increasingly adopting unmanaged, personal-use online file sharing solutions without permission from IT, part of the broader trend of the consumerisation of IT in which the adoption of online services for use on personal mobile devices blurs the lines between work and play. These early-adopter behaviors – like those driving the use of file sharing technology – are making organisations vulnerable to security threats and potential data loss.

“A staggering 71 percent of small businesses that suffer from a cyber attack never recover – it’s fatal,” said Rowan Trollope, group president, SMB and .cloud, Symantec. “As the fastest adopters of cloud technologies, such as file sharing, SMBs need to use safe practices, especially when using a solution that might not be built for businesses. As employees increasingly adopt consumer cloud services at work, the risk to SMBs only grows.”

Survey Highlights

  • Employees      influence adoption of file sharing solutions internally: SMB stakeholders      recognise that file sharing helps drive productivity among employees.      Seventy-four percent of respondents said they adopted online file sharing      to bolster their own productivity. Also, 61 percent of respondents      reported employees to be somewhat-to-extremely influential when it comes      to adopting file sharing solutions internally, on par with mobile device      usage (63 percent), PC/laptop/tablet usage (64 percent) and social media      usage (53 percent).
  • Security      and data loss are potential file sharing risks:  Many respondents      recognised the potential risks that poorly managed file sharing practices      can bring into their organisations. Among respondents, risks cited as      potential concerns included sharing confidential information using      unapproved solutions (44 percent), malware (44 percent), loss of      confidential or proprietary information (43 percent), breach of      confidential information (41 percent), embarrassment or damage to      brand/reputation (37 percent), and violating regulatory rules (34      percent). Moreover, the lack of policy enforcement also enhances risks for      many respondents as more than one-fifth (22 percent) of respondents have      not implemented policies restricting how employees can access and share      files.
  • File      sharing behaviors could expose SMBs to risk: Employee behaviors around      file sharing indicate further potential for security risk. When asked what      employees might do when they need to share a large file, respondents      indicated they would either ask IT for help (51 percent), use a solution      suggested by a customer, contractor or partner (42 percent), utilise the      IT system in place (33 percent), or search online and download a free      solution (27 percent). Furthermore, 41 percent indicated damaged brand      reputation was a concern when it comes to file sharing.
  • Files      are getting bigger: Many of the files shared internally and externally are      significantly increasing in size. One in seven (14 percent) respondents      reported the average size of files currently shared by their organisation      to be more than 1 GB while three years ago, only 6 percent reported the      average file size to be more than 1 GB.
  • SMBs      are more distributed: Respondents indicated the number of employees      working remotely and/or from home has gradually increased over the past      three years, and the number is projected to increase. Respondents      predicted that one year from now 37 percent of SMB organisations will have      employees working remotely (up 22 percent from three years ago and 32      percent today), and 32 percent will have employees who work from home (up      20 percent from three years ago, and 28 percent today).

Recommendations

Symantec recommends that SMBs implement some simple best practices to help ensure employees share files securely:

  • Centralise      file storage and management with a secure web-based system that is      accessible regardless of device or location so that companies protect data      outside the office walls.
  • Implement      access controls and permissions to keep private files safe and separate      from work content.
  • Maintain      oversight into how and when business files are shared.
  • Implement      a scalable system that can grow with the business.

Symantec’s 2011 SMB File Sharing Survey
Applied Research fielded this survey in November 2011. They spoke with decision-makers at 1,325 worldwide SMB organisations with 5 to 500 employees.

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Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organisations secure and manage their information-driven world.  Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at www.symantec.com or by connecting with Symantec at: go.symantec.com/socialmedia